Three employee from a supermarket chain Pam they were fired for failing the so-called “train test” or “fake customer” test. The workers were thrown out because they couldn’t identify him theft of some products, hidden in the shopping cart for a test carried out by the company supervisor.
What is a buggy test
That’s one surprise check where the company supervisor pretends to be a regular customer. These fake customers deliberately hide products in the cart to see if the cashier notices a theft attempt or error.
If the employee does not identify the hidden items, disciplinary action will be applied, which in this case resulted in dismissal for just cause.
That fake customer method this is a widespread phenomenon especially in the field of trade and catering. This is a practice that can be used to improve the quality of care, but is often also used for disciplinary evaluations, up to and including dismissal, as in recent cases that sparked controversy.
The first case was in Siena, then two more cases in Livorno
The first employee to be fired was Fabio Giomi, 62, who worked at the Pam store in the shopping center Port of Siena. As reported by the newspaper NationGiomi underwent the cart test twice, and during the second test he was allegedly unable to identify several small objects hidden among several cases of beer. After this episode, employees who were also union delegates were fired.
