He lives a “general damage” and have to work “in the fog”. Between Tuesday 11 November and Friday 14 November, Louis-Adrien Delarue admitted his patients without being able to see their medical files. For this doctor from Angoulême, former union leader in Charente of the French MG union, which represents general practitioners, it was impossible, during his consultations, to read “their background, their history, their prescriptions, letters from specialists…”.
It is also unthinkable to receive or send documents regarding such matters to other health professionals. “We are fortunate to have medical assistants who call all patients to explain the situation to them and ask them to bring personal copies of their documents.he said. Luckily, most understand. »
This situation was repeated throughout France. Traces of it can be found in press articles or online press releases, among doctors and medical practices located in Poitiers and Dieppe, in the Loiret and Drôme, or even in Paris.
At issue: a cyberattack targeting, Monday November 10, software called Veda, which is used by many health professionals to manage their patient files. This IT attack, which the software publisher, founded near Montpellier, is said to have experienced, caused them to deactivate all the services of the solution that would equip 23,000 customers (general practitioners, health practices, midwives, etc.).
Since November 14, part of the software has been restarted. “Service has been partially restored (…) with the possibility of access to patient files thanks to a secure connection »determine in World representative of the Marais health center located in Vendée. But on Tuesday 18 November, the latter was still not possible “create a new patient file or perform billing”and satisfied to provide it “paper maintenance sheet”.
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