Who doesn’t get frustrated when listening to recordings like: “All our operators are busy”… “Please call back later”?
This situation, experienced by customers of many organizations with high call volumes, in sectors such as e-commerce, banking/insurance, transportation, telecommunications or other services, can have a negative impact on customer satisfaction. And because it weighs on turnover…
So how do you do it? Of course, there is the possibility of recruiting new operators… But for companies looking for new ways to automate their customer interactions and thereby increase customer satisfaction, choosing the path of artificial intelligence (AI) is increasingly clear.
Natural conversation
Especially as new voice or conversational tools become more and more efficient. Those developed by ElevenLabs through its platform look exactly like humans. Vocals sound natural. In the latest version (Ad20) of the tool, they can even express emotions: empathy or astonishment, and be friendly or assertive at the right time. Additionally, although transfer to a human can be done at any time, the latency of voice AI is so low that the agent can be interrupted at any time by the interlocutor and the direction of the conversation is changed. In short, the interaction is like a human conversation. Additionally, ElevenLabs voice agents can be easily connected to internal software structures and tools of large and medium-sized businesses, to ensure that AI responds to all customer requests optimally, and in the most intelligent way.
New uses
Thanks to all these advantages, it is enough to improve and deepen use cases. For example, from declaring and settling claims for insurance companies to identity verification, resolving credit card issues, opening accounts or following up on transfer requests, in the case of banks, including managing orders and returns, purchasing advice and after-sales service for online commerce.
Even better, ElevenLabs tools can transform into proactive solutions and enable customer interactions that were previously impossible, due to cost or staff capacity. Therefore, voice agents can contact customers who have not yet completed their purchase to see if they need final advice. Or contact the patient to obtain confirmation that the scheduled medical appointment will be fulfilled. Or, finally, warn the user about power outages, delays or changes in train or flight schedules… The examples, all different, are countless.
The quality of service is always the same: the tool is available 24/7 to users, which de facto eliminates waiting time on the phone. Interactions, programmed to be efficient and enjoyable, can be performed in 32 languages, which ElevenLabs tools will quickly recognize to adapt to. Lastly, not only are there over 5,000 sounds available, but organizations can also clone and use specific sounds.
User companies, which will not fail to adopt governance for the use of AI, will also be able to rely on the thoroughness of ElevenLabs: a star of AI audio software, this London-based company itself has the highest data protection standards: its servers are located in the European Union, all data is encrypted during transmission and at rest, and activities fully comply with applicable European regulations (GDPR, SOC 2, HIPPAA). So many arguments to convince companies that want to improve their calling services to follow this “voice”…
