VERONA (ITALPRESS) – The Verona Centro post office is part of the multilingual network of branches created by Poste Italiane in the main cities of the country, with the aim of welcoming not only Italian citizens but also foreigners living, working or studying in the area. Plus, there are many tourists and international students who are interested in the University of Verona.
The office has four counters and five multilingual operators capable of communicating in Arabic, Filipino, French, English and of course Italian.
“Entering this office – explained Elena Cipro, manager of the Verona branch of Poste Italiane to Italpress – means being able to rely on an environment capable of breaking down linguistic barriers, guaranteeing simple and direct access to services. The Verona Centro post office offers citizens who do not speak Italian as their first language the possibility to easily carry out all the main operations, from opening a current account to transferring money, to paying bills and other transactional activities. Multiculturalism and inclusivity are at the heart of the work carried out every day by the colleagues involved in multilingual help desk, which provides welcome and support especially for those who are far from their own country and may have difficulty contacting other service points”.
Among the transactions most frequently requested by customers from abroad are opening checking accounts and money transfer services. Great interest is also directed at the PosteMobile SIM, appreciated for its convenient rates that allow you to maintain direct contact with family members in their home country.
“The experience of Verona Centro – added Cipro – shows that even at the post office it is possible to build inclusion, enhance linguistic and cultural differences and make services truly accessible to everyone”.
Nadia Arratibi, who works in the office via Porta Organa, is one of the multilingual figures at the Verona Centro post office. He speaks Italian, Arabic, English and French, his skills developed thanks to his origins, his university studies in translation and interpreting as well as his training in finance and marketing.
“Working in a branch serving a heterogeneous community – he said – means meeting different people every day, coming from different cultures. In a city characterized by a large Arab community and a constant influx of tourists, the ability to communicate in different languages is of great value: it allows us to offer a fast, personalized and more efficient service, reducing waiting times and fostering a climate of trust. In such a context, multilingualism becomes especially important.”
Often, after completing initial needs such as sending a package, “customers feel freer to ask for information about other services, from international SIM cards to electricity and gas contracts, to savings products such as vouchers and policies. Knowing how to communicate in different languages helps make even complex financial concepts accessible, overcoming linguistic barriers.”
-photo f29/Italpress-
(ITALPRES).
