Three cashiers were fired for doing this fail which are called “fake customer test”. This is what happened in Tuscany, between Siena and Livorno, where the supervisors of the Pam supermarket are located simulated theft to see if the cashier would notice merchandise hidden in the cart before paying. Failure to highlight such anomalies was considered sufficient reason to trigger a disciplinary complaint and, in three cases, it was dismissal. A decision that sparked protests from trade unions and immediate political mobilization.
This case will also come in Parliament: Adv announced a question, while on Thursday the company and unions will meet in Rome to discuss the matter size adopted against the cashier of the Siena store. A similar situation also occurred in Livorno, so workers’ organizations called for the layoffs to be lifted immediately.
How “mock customer tests” work.
This mechanism is known internally as “train test”. The inspectors pretended to be regular customers and hid some products among the shops, simulating theft of goods. If, during payment, the cashier does not find any discrepancies, a disciplinary procedure will be applied.
In Siena he was fired Fabio Giomi62 years old, from Poggibonsi, trade union delegate. In her case, it was some unidentified cosmetics. Giomi had faced a similar test a few weeks earlier, passing it without difficulty. There are two parallel cases of concern Thomas And Davidemployee of sales point Pam in Livorno.
The union protested
The comments were very rude Cgil Filmcam from Siena. “This is an annoying act of employee control, a provocation – attacked Massimiliano Fabozzi –. We radically oppose this method: cashiers are not police, they cannot look for customers and they already work in a very stressful environment. What happened does not justify dismissal“.
In Livorno it is UilTucs condemned similar practices. “Tommaso, who has been in Corea’s shop for thirty years, undergoes a trial that turns into an ambush – explain Sabina Bardi –. Inspectors hide products, provoke cashiers, and apply psychological pressure. A trap designed to lead him into error and justify his dismissal“.
Also for Davidtwenty years of seniority and working in a shop on Via Roma, union members spoke of protest”continuous and unfounded“, culminating in a considered increase in discipline”beautifully built“The criticism finally came from Adv:”It is unacceptable that people in Italy are losing their jobs because of arbitrary ‘tests’ that turn employees into suspects who must be monitored, rather than people who must be respected.“.
Ahead of the meeting in Rome
They are expected to appear on Wednesday internal assembly to determine the strategy to be brought to Thursday’s meeting
with the company. The union aims to revoke the dismissals and open discussion regarding the control methods applied, which are considered not only questionable but also dangerous about worker dignity.
